Frequently Asked Questions

We specialize in short-term and mid-term stays, typically ranging from 2 weeks to several months. Our properties are ideal for travelers, digital nomads, remote workers, and professionals relocating temporarily to Mexico.

All of our rentals include utilities, high-speed internet, and regular maintenance. Some properties also include weekly cleaning services for an extra fee. Each listing clearly specifies what is included.

Yes. All of our properties are fully furnished and move-in ready, including equipped kitchens, bedding, appliances, and essential household items.

A security deposit is typically required before check-in only on longer term stays. This deposit is refundable at the end of your stay, provided there are no damages or outstanding charges. Refunds are processed within 72 hours.

Our typical minimum stay is 10 days to two weeks, though some properties may require a 30-day minimum depending on the building regulations.

Most properties are pet-friendly, while others are not due to building policies. Please check the property listing for specific pet policies. Some properties are negotiable depending on the number and size of the pet.

Our team is available to assist with maintenance or issues that may arise during your stay. Simply contact us and we will coordinate a solution as quickly as possible.

Check-in details will be provided after your booking is confirmed. Many of our properties offer self check-in for convenience, while others may include a personal welcome.

Yes, extensions are possible depending on availability. We recommend contacting us as early as possible if you would like to extend your reservation.

• 100% refund if cancellation is requested 15 days or more before check-in.

• 50% refund if cancellation is requested within 14 days of check-in.

All cancellation requests must be submitted in writing and confirmed by our team. Refunds will be sent to the same account that made the booking.